Manager - Sales & Operations (Leisure & MICE, Educational Travel) - Qatar

Education:

Bachelor’s Degree (Master’s Degree) or an equivalent professional qualification, or certification in Sales & Marketing would be an added advantage. 

Industry Experience:

Minimum 7 years of GCC experience, preferably in Qatar in the Travel industry, executing a comprehensive action for sales and operations of Leisure, MICE and Educational Travel products. Maximizing business opportunities and strategically focusing on promoting Leisure, MICE and Educational Travel. 

Responsibilities:

• Identify and target new business opportunities within the Leisure, MICE, and educational travel.
• Build and maintain relationships with new and existing clients, corporate partners, educational institutions, and event organizers.
• Develop tailored proposals and presentations for prospective clients.
• Achieve sales targets for Leisure, MICE, and EduVoyage offerings through direct sales efforts, partnerships, and negotiations.
• Attend networking events, trade shows, and client meetings to promote the company's products and services.
• Collaborate with marketing teams to develop campaigns and promotions that support sales growth.
• Oversee the day-to-day operational aspects of Leisure, MICE, and EduVoyage services.
• Supplier Negotiation, to ensure best rates and services for clients.
• Mentor and guide junior staff, ensuring they align with company objectives and best practices.

Points to Consider:

• 8+ years of travel industry experience in the operations. And Sales will be an added advantage.
• Proven track record of delivering creative solutions to overcome obstacles and enhance profitability.
• Extensive knowledge of Leisure and MICE (L&M) industry operations and strategies.
• Open to new approaches and alternative means to accomplish results despite setbacks.
• Experience in handling large groups.
• Fluency in English is mandatory; Arabic will be an added advantage.
• Good analytical and interpersonal skills.
• Excellent negotiation and organizational skills.
• Mandatory NOC in Qatar for visa transfer for local hires + Driving License

Product Maintenance Specialist | Kochi

ITL World is seeking a skilled and detail-oriented Product Maintenance Specialist to join our team in Kochi, India. The ideal candidate will have 1–3 years of experience in a similar role within the travel or hospitality industry, with a strong grasp of hotel contracts, rate loading, and content management across extranets. This role is key to ensuring the accuracy and integrity of our hotel and package offerings. If you have a keen eye for detail, a passion for travel, and the ability to thrive under pressure, we’d love to hear from you.
Take the first step toward your dream career!

Core Duties :

• Review and interpret negotiated hotel contracts to extract key commercial terms such as pricing, room categories, board types, stay periods, and conditions.
• Upload and maintain hotel content on the extranet, including rate plans, offers, policies, and inventory details.
• Manage inventory and allotments, including regular updates and release periods.
• Implement and monitor stop sales or blackout dates promptly to prevent overbookings.
• Activate seasonal promotions, discounts, and tactical rate campaigns as required.
• Conduct quality checks to ensure data accuracy and rate parity across systems
• Liaise with suppliers and internal stakeholders to clarify contract elements or resolve discrepancies.
• Track and log all updates, version changes, and modifications made in the extranet system.
• Monitor system performance and flag any discrepancies, technical glitches, or outdated information
• Support loading deadlines for seasonal contracts and flash sales.
• Stay updated on platform changes, loading protocols, and system enhancements.
• Maintain documentation and logs of uploads, updates, and contract versions.
• Upload & maintain leisure packages into CMS, including all associated elements like inclusions, day-wise itineraries, pricing logic, and seasonal variations.

Skills & Experience Required:

• Proven experience in hotel extranet management or rate loading
• Strong understanding of hotel rate structures & contracts
• Excellent attention to detail and time management skills
• Ability to work under pressure and meet tight deadlines.
• Good communication skills to interact with internal teams and suppliers.
• Proficient in MS Excel and hotel booking/extranet systems.

Education & Background :

• Prefer degree or diploma in Travel, Hospitality, Business, or a related discipline.
• 1–3 years of experience in a similar role within a DMC, OTA, wholesaler, or hotel chain.

Inbound Specialist | UAE

Education 

Bachelor’s or Master’s Degree in Hospitality, Business, or a related field.

Industry Experience 

• Minimum 3–5 years of experience in inbound tourism, MICE sales, or destination management, with

  a strong understanding of UAE attractions, experiences, and corporate event solutions.

Key Responsibilities:

• Promote and sell UAE travel packages, including attractions, activities, and unique experiences.
• Identify new business opportunities and expand the client base through strategic partnerships.
• Develop and maintain strong relationships with travel agents, tour operators, and direct clients.
• Handle inquiries from clients and provide personalized travel solutions based on their preferences.

• Offer expert advice on attractions, experiences, and travel options to enhance customer satisfaction.

• Prepare detailed costings, including package pricing, customized itineraries, and itemized cost breakdowns, ensuring accuracy and competitiveness.

• Coordinate and manage bookings for hotels, guides, drivers, attractions, meals, and all related services, ensuring seamless execution of client requests.

• Ensure a high level of customer service by addressing client needs efficiently and professionally.

• Negotiate and establish agreements with hotels, tour operators, and attraction providers to secure competitive rates.

• Build long-term collaborations with local vendors and service providers to enhance the quality of offerings.

• Adhere to the workflow process, a high rate of accuracy with minimum turnaround time.

• Oversee airport transfers, hotel accommodations, and local transportation logistics for inbound travellers.

• Ensure smooth execution of travel itineraries, excursions, and airport transfers.

• Handle last-minute changes, cancellations, and rescheduling requests with minimal disruption.

Points to consider: 

•  Fluency in Russian and English (mandatory) to effectively serve Russian-speaking clients.
•  Strong analytical and interpersonal skills.
•  Excellent negotiation, organizational, and communication skills.
•  Comprehensive understanding of the inbound travel & tourism industry, with an established network of suppliers and vendors.
• Proficiency in MS Office, particularly MS Excel. PPT for reporting and analysis

Job Profile – Regional Manager: Operations & Implementation
Department: Business Travel
Location: Dubai, UAE (with travel to all ITL locations across the region)

Education

• Bachelor’s Degree (Master’s Degree preferred) or an equivalent professional qualification

Industry Experience

• Minimum of 10 years’ experience in operations management within a Travel Management Company (TMC), including at least 5 years in regional operations or executive roles.

• Extensive experience managing large-scale operations and implementing operational processes successfully.

Responsibilities

• Collaborate with Country Heads/BU Heads to understand local operational nuances and identify standardization opportunities

• Develop and implement standardized operational procedures aligned with industry best practices

• Experienced in implementing Corporate Booking tools (e.g. SAP Concur)

• Monitor adherence to standardized processes across all stations to ensure consistent, high-quality service delivery

• Collaborate with airlines to negotiate PLB contracts, route/adhoc deals, and other revenue opportunities

• Evaluate performance and manage business distribution of preferred airlines and GDS partners

• Conduct training sessions and workshops for station staff to ensure understanding and compliance with standardized procedures

• Facilitate knowledge sharing across station teams to promote best practices

• Provide guidance for smooth adoption of standardized processes

• Conduct regular performance evaluations and provide feedback to Country Heads/BU Heads

• Establish operational points of contact at each station to oversee implementation

• Lead implementation of new processes, systems, or initiatives to enhance operational efficiency

• Ensure seamless onboarding of new clients or technology solutions, adhering to quality standards

• Monitor KPIs and adjust strategies to maximize performance improvements

• Collaborate with stakeholders to define project objectives, timelines, and resources for strategic account implementation

• Monitor KPIs, analyze operational performance, and prepare reports for senior management

• Conduct periodic station audits and highlight progress and challenges to country heads

• Implement strategies to increase revenue via upselling, cross-selling, and prevent revenue leakage

• Identify and develop new revenue opportunities

Points to Consider

• Strong operational management and process implementation skills

• Excellent leadership and team management capabilities

• Analytical skills to monitor KPIs, evaluate performance, and drive improvements

• Effective communication and stakeholder management skills

• Ability to conduct training and knowledge transfer sessions

• Strategic thinking with focus on revenue growth and operational efficiency

• Flexibility and adaptability to changing operational and business needs

• Problem-solving and decision-making abilities

• Client-focused mindset with experience managing relationships and service delivery

• Willingness to travel frequently across regional locations

Job Description: Sales Coordinator – Business Travel
Location: UAE

Education

• Bachelor’s degree in Business Administration, Travel & Tourism, or a related field.

• Additional certifications in Sales/CRM/Travel Technology will be an advantage.

Industry Experience

• Minimum 2 years of experience in corporate sales support, preferably in business travel or corporate travel management.

Roles & Responsibilities

• Assist the sales team in preparing sales proposals, presentations, and contracts.

• Coordinate with clients to gather necessary information.

• Generate and maintain client databases, ensuring accuracy and timely updates.

• Serve as a liaison between the sales team and other departments (e.g., operations, finance) to ensure smooth execution of services.

• Communicate with clients to address inquiries, resolve issues, and provide information about services offered.

• Collaborate with the marketing team to assist in the development of sales collateral and promotional materials.

• Manage and organize sales-related documentation, including contracts, agreements, and sales reports.

• Schedule meetings, appointments, and travel arrangements for the sales team.

• Assist in maintaining sales-related databases, CRM systems & vendor registrations.

• Track sales performance metrics, prepare regular reports, and analyze sales data to identify trends and opportunities.

• Assist in evaluating sales strategies and suggesting improvements based on gathered data.

• Follow up with clients to gather feedback and ensure satisfaction post-sales.

• Support Sales team with performance/client productivity reports.

Points to Consider

• Strong organizational and time management skills.

• Excellent communication (verbal & written) and presentation abilities.

• High attention to detail with accuracy in documentation.

• Proficiency in MS Office (Excel, Word, PowerPoint) and CRM tools.

• Ability to work independently and collaboratively within a team.

• Knowledge of travel-related services.